Privacy Policy

Last updated: October 12, 2026

Two20 Group LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, the choices you have, and how we protect it when you visit our website, contact us, or use our services.

By using our website or otherwise providing us with your information, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or provide us with your information.

Information We Collect

We collect information in the following ways:

  • Information you provide directly. When you fill out a contact form, request a consultation, sign up for property alerts, or otherwise communicate with us, we may collect your name, phone number, email address, mailing address, and any other details you choose to share, such as property preferences or the content of your inquiry.
  • Information collected automatically. When you visit our website, our servers and analytics tools automatically collect certain technical information, such as your IP address, browser type, device type, operating system, referring URL, pages viewed, and the dates and times of your visits.
  • Cookies and similar technologies. We use cookies, pixels, and similar tracking technologies to operate our website, remember your preferences, and understand how visitors use our site. See “Cookies and Tracking Technologies” below for more detail.
  • Property search and listing data. If you search or save listings through our IDX/MLS property search tools, we may collect your search criteria and the listings you view or save in order to provide you with relevant property information and follow up on your interest.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide the real estate, property management, and advisory services you request;
  • Follow up with you regarding listings, showings, offers, or other matters related to your inquiry;
  • Send you requested property alerts, market updates, or other communications you have opted in to receive;
  • Improve our website, marketing, and the overall experience of working with us;
  • Comply with legal obligations and protect the rights, property, and safety of Two20 Group, our clients, and others.

Data will not be sold or shared with third parties for marketing or promotional purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep the site functioning properly, remember your preferences, and analyze site traffic. This may include technologies provided by third parties such as Google Analytics and Google Ads, which help us understand how visitors interact with our website and measure the effectiveness of our advertising.

Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of parts of our website.

Third-Party Services

We work with third-party service providers to operate our business and website, including:

  • IDX/MLS providers (such as IDX Broker), which power our property search and listing display tools;
  • Customer relationship management (CRM) platforms, which help us organize and respond to client inquiries;
  • Website and form providers, which power our contact forms and website functionality;
  • Analytics and advertising providers (such as Google Analytics and Google Ads), which help us understand website traffic and deliver relevant advertising;
  • Social media platforms (such as Facebook, Instagram, and LinkedIn), where we maintain a presence and which have their own privacy practices governing any interaction you have with us there.

These providers may collect or process information on our behalf, subject to their own privacy policies and applicable law. We do not control the privacy practices of third-party websites or platforms linked from our site, and we encourage you to review their privacy policies directly.

How We Share Your Information

We may share your information with:

  • Service providers who perform services on our behalf, such as CRM, hosting, and communications platforms, under obligations to protect your information;
  • Real estate professionals directly involved in a transaction you are party to, such as co-listing or cooperating brokers, when necessary to complete that transaction;
  • Government authorities or other parties when required by law, legal process, or to protect our rights, property, or safety, or that of others.

We will not share your mobile phone number or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. This information is used solely to provide the services you have requested.

SMS Terms & Conditions

By providing your phone number and checking the SMS consent box on our contact form, you agree to receive text messages from Two20 Group related to real estate services, under the following terms:

  • By opting in, you consent to receive recurring SMS text messages from Two20 Group, including messages related to your inquiry, appointment reminders, and follow-up communications regarding real estate services.
  • Message frequency may vary depending on your interactions with us.
  • Message and data rates may apply, depending on your mobile carrier and plan.
  • You may opt out of receiving text messages at any time by replying “STOP” to any message you receive from us.
  • For assistance, reply “HELP” to any message, or contact us directly at info@two20group.com.
  • We will not share your mobile phone number or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. This information is used solely to provide the services you have requested.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, maintain business records, and comply with legal, accounting, or regulatory requirements. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, such as the right to request access to, correction of, or deletion of the information we hold about you, or to opt out of certain uses of your information. You can exercise these choices, or ask us any questions about how your information is handled, by contacting us using the information below.

You may also unsubscribe from marketing emails at any time using the unsubscribe link included in those emails, and opt out of SMS messages at any time as described above.

Children’s Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites, including MLS/IDX listing sources, social media platforms, and other resources. This Privacy Policy does not apply to those third-party sites, and we encourage you to review the privacy policies of any external site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The “Last updated” date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this page periodically.

Terms and Conditions

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.

2. You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program, you can reply with the keyword “HELP” for more assistance, or you can get help directly at info@two20group.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy: https://two20group.com/privacy-policy/

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Two20 Group LLC
1225 Ave. Ponce de León, Vig Tower Suite GF-D2, San Juan, PR 00907
Phone: 787-366-2221
Email: info@two20group.com